My water bill jumped suddenly
Most often a silent toilet leak, a hidden supply leak, or a stuck softener or irrigation line. Do the meter test first (everything off, watch the dial), then the toilet dye test.
Problem Guide
Common Plumbing Problems in Thompson's Station, TN
The symptoms homeowners actually report, the causes that usually sit behind them, and the first test to run for each one.
Mon–Fri 7AM–7PM · Sat 8AM–4PM · 24/7 Emergency · Upfront price before work begins
Problem Guide
Common Plumbing Problems, in Homeowner Language
These are the problems Thompson's Station homeowners describe to us, in the words they use, with the likely causes and the first test for each. Start here, and call when the trail needs equipment.
A drain keeps clogging
A catch point inside the pipe: grease film, roots, scale or a sag. Repeat clogs deserve a camera, not a third clearing.
No hot water, or it runs out
Supply first (breaker, pilot), then elements, thermostats, sediment, or a tankless unit limited by scale.
I can hear water running at night
Water is moving somewhere: a toilet refilling, a supply leak, or a heater relief valve dribbling. Meter test separates them.
One patch of floor is warm or damp
A hot line leaking under the slab is the classic cause. Detection confirms it before any floor is opened.
Sewage smell or a backup
Stop using water if sewage is rising. On town sewer the lateral is the usual suspect; on septic, test the lines before blaming the tank.
The toilet runs, rocks or will not flush well
Working parts inside the tank for the running and flushing; the wax ring and flange for the rocking, which is the urgent one.
Pressure is fading across the house
A narrowing line, a tired regulator, a leaking service line, or scale at fixtures. Pressure readings at two taps start the answer.
Brands We Service
We Service and Repair Products From These Brands
MoenDeltaKohlerAmerican StandardRheemBradford WhiteA. O. SmithRinnaiInSinkErator
We service and repair products from the brands above and many others. A name you do not see here is rarely a problem. Call (615) 235-9273 and tell us what is fitted in your home.
Questions Homeowners Ask
Frequently Asked Questions
The first round, yes, and this page is built for exactly that: meter test, dye test, reset button, bucket test on the sump pump. What home diagnosis cannot do is see inside a sewer line or hear a leak through a slab, which is where our equipment earns its call.
Anything with water actively spreading, sewage rising, a gas smell, or no water at all in winter. Those are emergency calls at any hour: shut the water off first if you safely can, then call (615) 235-9273.
Because limestone scale is a slow cause with many symptoms: sediment in heaters, crust in aerators, grit in fill valves, narrowing in old pipe. Thompson's Station's geology is the background character in half the stories on this page.
Tests matched to the symptom, findings explained with the evidence in front of you, and a priced set of options. If the answer turns out to be a five-minute fix, that is the answer you get.
Ready When You Are
Found Your Symptom?
Call with the problem in your own words. That description, plus a few questions, is where every good diagnosis starts.
Mon–Fri: 7AM – 7PM · Sat: 8AM – 4PM · 24/7 Emergency